Due to the recent COVID-19 outbreak, the educational sector is one of the most badly affected by the pandemic.
Universities and educational institutions around the world are shut down and dealing with a worldwide quarantine situation.
But now students can keep taking lessons online through e-learning platforms. While millennials were already demanding a change in teaching methods, most of the institutions also demanded digital infrastructure to deal with a pandemic.
But COVID-19 accelerated education through e-learning, and many educational institutions are adopting it to provide continuity in education.
Amidst the COVID-19 outbreak, the education sector has slowed down or even halted but online classes serve as a bridge between students and different education systems around the world.
As the COVID-19 pandemic spreads across the globe, education policymakers are struggling with unprecedented time closures and equitable continuity of learning. Therefore, it demonstrates that our education system should be modernized and shifts toward any time, anywhere learning — to meet every student’s needs.
What is Continuity of Learning?
Continuity of learning is a response initiative taken for students as an emergency response measure ensuring their learning pathways are intact during any natural disasters, wartime, bad weather, or any unfortunate events. Continuity of education should not break as disruptions and challenges presented by the coronavirus outbreak. Education communities worldwide must prepare for change and focus on continuing teaching and learning.
Challenges in Education during COVID-19
1. Remote learning
Cloud-based platforms such as Google Classroom, Google Drive, or virtual classrooms have enabled students to access information at home and with these tools, it is easier to upload and download content.
A synchronization among instructors and students can make it hard for teachers to address every student the issue especially when each student is going through the content at their own pace.
Smart digital automated tools can help instructors to submit questions answers automatically based on students’ academic history and personal details, supporting effective learning.
2. Access to Information
Professionals are making most of their time during quarantine by taking courses online to improve and polish their skills. So online educational institutions are overwhelmed by the volume of inquiries they are receiving.
Hence, employing a virtual assistant to handle queries related to the admissions process and course-related information can be delivered instantly.
3. Conversational bots can answer inquiries like;
Online Enrolment
process
Online Courses and
specializations
Fees and payment
information
Financial
assistance
Scholarship
information
Educational institutions understand the need for urgency and deploy systems to respond immediately without human intervention. Artificial intelligence chatbots answer FAQs automatically in a fraction of seconds, but if any complex query comes, the conversation can be immediately transferred to administrative staff and teachers who work from home and comply with the quarantine.
4. Grades and tests
Technology helps instructors and helps them speed up teaching-related processes and automate any repetitive tasks like grading systems, which consume a lot of time and effort.
AI algorithms excellently analyze objective questions and grade tests in seconds, leaving teachers with more time to evaluate subjective answers and creative assignments.
5. Personalized academic experience
Millennials are said to be digital natives and online learning is not a big deal for them.
It is however challenging to transform digital platforms into an educational one, but also keep the learning experience as consistent, knowledgeable, and personalized, like a physical classroom.
The learning experience can be personalized, AI platforms store student records and can even send emails or reminders with specific tasks based on their performance.
Academic institutions are going through transformation worldwide, and are on the verge of adopting online teaching methods and ensuring the continuity of lessons in an inactive atmosphere.
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Dr. Najwan Adileh is an online professional leadership coach trainer from Turkey at ecadema.
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